This story was originally published in the September 2026 issue of CBT.

Your business phone system keeps your team connected. But what if it could do much more?

GFI Digital’s Elevate AI adds intelligence to every call, automates routine tasks, and provides actionable insights  all in a single platform designed to integrate seamlessly into the way you already work.

What AI Features Can Do in Your Business Phone System

Elevate AI enhances both internal and customer-facing communications through two core capabilities: AI Assistants and AI Agents.

AI Assistants: Working for Your Team

AI Assistants help your people do their jobs more effectively by saving time and increasing focus through automatic notetaking during calls and meetings, making human agents faster with quicker resolutions, simplifying daily tasks like answering questions and summarizing emails, and enhancing agent management with clearer coaching insights. These features free employees to focus on conversations instead of documentation.

AI Agents: Working Alongside Your Team

AI Agents take on tasks so your employees can focus on higher-value activities: answering calls with natural human-like interactions, handling routine inquiries and FAQs without human intervention, intelligently routing complex calls with warm transfers to the right person, and automating booking and scheduling.

Stand Out, Spend Less, Sell More

Today’s customers expect instant, personalized service 24/7. Meanwhile, your team likely spends too much time on repetitive tasks that do not move the needle.

AI Agents and Assistants solve this by delivering instant round-the-clock service, personalizing interactions at scale, and ensuring accurate, consistent responses every time. The business impact is clear. AI reduces labor costs, minimizes errors, accelerates sales cycles, captures leads automatically, and frees your team to focus on strategic work. The result is better service, higher retention, and more revenue growth.

Why GFI Digital?

GFI Digital has spent years building a reputation as a trusted technology partner. With Elevate AI, we bring enterprise-grade intelligence into your phone system  with a single login and AI that learns from every interaction. You get smarter routing, better-trained agents, and continuous improvement at a price built for growth.

But technology is only as good as the team behind it. Our Missouri-based engineers provide fast, real-time support wherever you operate. You will speak directly with a local Unified Communications (UC) support engineer who understands your environment. Need help with your phone system, mobile or desktop UC apps, call quality, or configuration changes? We have got you covered. Our team can remotely access your system to resolve most issues in real time, often in just minutes.

We do more than offer communication tools  we stand behind them. With industry-leading technology and a service team that truly cares, we make it easy for your business to stay connected and productive. Because when your communication is mission-critical, support is not optional  it is everything.

Ready to elevate what your phone system can do? With Elevate AI by GFI Digital, any business can enable intelligent call handling, automated summaries, advanced routing, and actionable insights  without disrupting their workflow.

Picture of Andrew Gilstrap
Andrew Gilstrap

Andrew Gilstrap

Andrew Gilstrap graduated from the University of Missouri, Columbia with a bachelor’s degree in finance. Prior to joining the GFI Digital team, Andrew was Director of Operations for Sangita Capital Partners. Andrew came to GFI Digital in the summer of 2016 with over eight years of sales and management experience. He spent three years as a sales manager in St. Louis, 5 years as Managing Director in Kansas City, and and now serves as Vice President.