This story was originally published in the July 2025 issue of CBT.
all the devices GFI supports - laptop, mobile phone, headset, office phone system, desktop

At GFI Digital, we simplify the technology your business depends on — copiers, managed print, advanced technology, and managed IT services. Now, we’re bringing that same expertise and integration to communication.  

Too many organizations juggle separate providers for phones, IT, and office technology. The result? More complexity, inconsistent service, and a lack of timely, reliable support—leading to reduced productivity and growing frustration. 

 

Our Solution 

Elevate by GFI Digital combines 5 communications in 1: business phones (voice), video meetings, team chat + SMS, contact center, and file collaboration—fully integrated with your existing infrastructure and backed by our trusted local, U.S.-based support team. 

 

GFI tech sitting at a help desk on a headset working with a client on his computer

 

Support that Sets Us Apart 

You’ll never wait on hold with a rep halfway across the world. We bring together industry-leading technology with unmatched service and support.   

GFI Digital delivers personalized implementation, training, and 24/7 support—wherever you operate. We’ve made the investment in people and technology, so you don’t have to.  

With GFI Digital’s live Help Desk, you’ll speak directly with a local Unified Communications (UC) support engineer who understands your environment.   

When communication is mission-critical, support isn’t optional—it’s everything. And it’s what GFI Digital has delivered for years.  

 

Works With What You Already Use 

Easily connect with Microsoft Teams, CRMs, and other key business tools. 

 

Built to Scale With Your Business 

Our UCaaS platform offers enterprise-level security, 99.999% uptime, and the ability to scale with you. 

 

a circle with all the services surrounding it, provided by the new GFI product

 

What’s Included: 

  • VoIP (Voice over Internet Protocol): Internet-based calls via desktop phones, mobile apps, or softphones.  
  • Video Conferencing: HD video, screen sharing, and whiteboarding for effective meetings.  
  • Instant Messaging & Presence: Quick chats, team updates, and availability indicators.  
  • Unified Messaging: Voicemail, email, and texts in one inbox—plus voicemail-to-email.  
  • File Sharing & Collaboration: Securely edit, access, and share documents.  
  • Mobile Integration: Stay connected on any device, from anywhere.  
  • Contact Center Tools: Intelligent routing, CRM integration, call tracking, and AI-powered engagement.  
  • Artificial Intelligence: Boost productivity with generative AI tools built into the desktop and mobile apps. 

 

Scalable, Secure Solutions  

Cloud-based tools that grow with you while keeping data safe and accessible.  

With Unified Communications from GFI Digital, your phones, meetings, messaging, and collaboration tools live in one place—managed by the partner that already supports your critical office systems. Bring everything under one roof. GFI Digital is your one partner for every solution. 

Picture of Bruce Gibbs

Bruce Gibbs

A Jefferson City, Missouri native with decades of experience in office technology, Bruce Gibbs founded GFI Digital with a vision of building a company defined by service excellence and strong relationships. Starting small, he grew GFI Digital into a regional powerhouse with multiple branch locations across the Midwest. Known for his ability to build highperforming teams and drive growth, Bruce remains committed to investing in people and preserving the family-owned culture that has shaped GFI Digital.